Return & replacement policy
Your satisfaction is important to Esellbd.com. So we’ve developed easy Return Policy. Esell bd wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here. Please take a moment to familiarize yourself with our return procedure and let us know if you have any questions.
If your product is damaged (physically destroyed or broken), defective (dead on arrival) incorrect (presentation different on website) or incomplete (missing parts) at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
Procedure to Return
You have 3 or 7 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at 01917602625. Then simply follow the 6 steps stated below:
Step 1: Check if your product meets all the conditions for returning a product.
Step 2: Contact Esell bd Customer Service to submit a complaint / request for return.
Step 3: Write the return details on the invoice.
Step 4: Choose your preferred method of product return when you call Customer Service.
Step 5: Your returned product will go through a Quality Check.
Step 6: If validated, you will get product Return / Replacement.
Conditions for Return
Refund Modes and Time